Dear customers!

At the moment, Elektrilevi's customer service line is more busy than usual. We apologize for the inconvenience.

The MARU application makes the exchange of information very easy

● Report a power outage
● Report a hazardous situation
● Receive failure elimination information
● Activate failure notification alerts

Read more

My network contracts

Sign or terminate the contract, change the price package

View network contracts

My consumption history

Analyse your consumption

View consumption history

My subscriptions

Follow your subscription route, submit a new application

View subscriptions at work

My data

Edit your information or subscribe to notifications

View contact information

Current situation of the network

Check the power supply in your area and see the recommendations in the event of a power failure.

See the map See the recommendations

Elektrilevi

Elektrilevi is the largest network operator in Estonia, bringing electricity to almost every home and business. We aim to offer our customers and society a high-quality experience by effectively developing and managing large networks. Our efforts help to make the network service more reliable.

Read more

News

We kindly ask visitors to the branches to follow simple rules to care about themselves and others:

  • Please do not visit the branches if you have signs of illness.
  • Visit the branches alone, if possible.
  • Think through beforehand your needs, so that the process on location will run more smoothly.
  • Please keep at a distance of at least 2m from other people.
  • Please disinfect your hands BEFORE and AFTER contact. Disinfectant is available by the door or ask the service agent about its location.
  • We recommend using as first preference digital channels, when communicating with us.
  • Contacts

    On working days from 8 am to 6 pm our customers are assisted by our advisory centre tel. 777 1545 or [email protected].

    Business customers can contact us on business days during 9.00-17.00 by calling 777 1747 or sending an e-mail to [email protected].
    You can report electricity interruptions by calling 1343. Procedures are also still possible to do via self-service.

    Elektrilevi has submitted an application to reduce network fees

    24.09.2018

    Today, the network company Elektrilevi submitted an application to the Competition Authority for the reduction of the network service price starting from next year. If the application gets approved by the Competition Authority, the network service fee for the customers of Elektrilevi will decrease by 8 percent on average. The price change will vary by package.

    A price reduction is possible due to Elektrilevi’s increased efficiency and a favourable economic environment: increased consumption volumes and low interests in financial markets. Changed pricing and a fixed fee that took effect last year have made the utilization of the power grid more efficient. Over the past year, the customers of Elektrilevi have renounced 3% of unused network capacities and terminated more than 2,000 network agreements in points where electricity was not consumed. “We are pleased to be able to bring these benefits in the form of decreased costs and a price cut to the customers,” Jaanus Tiisvend, the Chairman of the Board of Elektrilevi said.

    He added that since 60 percent of the lines are kept operational in the network of Elektrilevi just for the consumption of 5 percent, then the search for efficiency is of critical importance. “Digitalization, remote administration of devices and streamlined working processes have helped to make the management of the power grid more efficient. This way, we have managed to keep operating expenses at a stable level regardless of the appreciation taking place in the surrounding environment. In addition, pricing that takes into account the network capacity being kept on stand-by for the customer contributes to a more efficient use of the grid,” Tiisvend said.

    According to him, an increasingly more efficient network service helps to keep the price of the network service at a level as low as possible also in the future. “While our northern neighbours, for example, have taken the direction of a top-quality network through a substantial price increase, then here in Estonia, we are looking for solutions on how to provide a good-quality service at a reasonable price,” Tiisvend explained. The network service fee will decrease more for larger consumers and the change will be smaller in consumption points with lower consumption of electricity. Such pricing more proportionally corresponds to the expenses made by Elektrilevi to maintain a network connection. The network service fee for household customers will decrease by 6 percent and for businesses by 9 per on average.

    Elektrilevi presented the data on the revenue and expenditure of the company to the Competition Authority this March, which was followed by a thorough analysis of operational and financial indicators, and a justified price level analysis. Today, Elektrilevi submitted an application for the reduction of the price together with the planned price list. If the Competition Authority coordinates the application, Elektrilevi will release the new price list 90 days prior to its entry into force. Presumably, the price cut will become effective from the beginning of 2019.

    Last year, the average price of the network service decreased a total of 9% with two price changes for the customers of Elektrilevi. The network service fee forms an average of a third of an electricity bill. Read more information about the formation of the network service fee and the share of it in electricity costs.

    Elektrilevi is Estonia’s largest distribution network company, which manages a total of approximately 60,000 kilometres of power lines and 24,000 substations.

    All news