• What is a joint bill?

  • Can I choose to reject joint bills and continue to receive bills for network services from Elektrilevi?

  • Who will send me bills?

  • Where will my bill be sent?

  • Where and how can I pay my bill?

  • Which bills can I pay in the Elektrilevi e-service?

  • Who should I ask if I have questions about my bill?

  • Where can I see the electricity bills that I have received?

  • When do you send bills? What if a bill is late?

  • When is the payment due date for electricity bills?

  • What if a bill is incorrect?

  • What if I make a mistake when I pay my bill?

  • Can I get an advance payment back?

  • What happens if I don't pay my bill on time?

  • How can I see if I am in arrears with bills?

  • How soon will the electricity be reconnected after I pay my debt?

  • What law entitles you to charge interest?

  • What does the sentence "Readings include forecast amounts" mean on my bill?

  • When is a forecast bill offset?

  • How are forecast bills calculated?

  • Does forecasting the readings mean that a remotely read meter has failed?

  • Can I set up a standing order in somebody else's name if the contract is in my name?

  • What does the electricity excise tax on my bill represent?

  • What does the renewable energy charge on my bill mean?

  • What do I have to pay for if electricity is not used in a place of consumption?

Customer service

Mon-Fri 8.00–18.00
+372 777 1545
info@elektrilevi.ee