Help and information / Paying the invoice
The fastest way to check your online invoicing provider is from our self-service
If your electricity seller has opted for a joint invoice, the electricity seller will issue you an invoice in the manner agreed with you.
If your electricity seller has not opted for a joint invoice, you will receive two (2) separate invoices:
If you have not selected an electricity seller, you will consume electricity through the universal service. In this case Eesti Energia will invoice you for the network service and electricity as agreed with you. Elektrilevi has designated Eesti Energia as the universal service provider in its service area.
You can conveniently view your electricity seller, the company from whom you buy electricity, from our self-service, by selecting the grid contract page for a specific point of consumption and clicking on "Point of sale electricity provider".
You can see all the electricity sellers from where you can buy electricity in the Elektrilevi service area here.
All electricity and network service invoices will be invoiced monthly, generally by the 12th day of the month. Elektrilevi will not invoice for less than € 3.
At the end of the contract, we will issue invoices for less than € 3.
In Elektrilevi self-service you will see invoices, which are prepared or invoiced by Elektrilevi. There you can also conveniently pay your bills.
You can check your online service invoicing provider from our self-service.
You will also find online service accounting for self-service. The accounting is not a payment document, but a calculation of the cost of the online service that is the basis for the invoice.
You must contact the invoicing entity for any questions regarding the invoice. The invoicing entity is the one who has sent you the invoice. You can check your grid service invoicing provider from our self-service.
In case of an incorrect invoice, please inform the issuer of the invoice. You will find the contact information of the issuer on the invoice. Please explain the reason you disagree with the invoice in your notice.
If the inaccuracy concerns only one part of the invoice, please pay the correct part of the invoice.
Issuer of the invoice:
If you have been invoiced even though you did not use the service during this period, it may be due to the following reasons:
If you have previously received invoices based on estimated quantities, we will convert the actual metering data to the quantities actually consumed and adjust the invoices accordingly.
Depending on the price package you choose, we will show either the readings or the amount of electricity consumed. You can see the readings in our self-service.
The due date is usually 14 days from the date of invoice. You will find the exact payment term on your invoice.
We do the conversion when the actual readings arrive and are usually reflected in the following month.
If you made a mistake, first contact the bank where you paid the invoice and try to cancel the payment. If the payment cannot be cancelled, contact the company whose bank account you made the incorrect payment to.
An overdue charge will be added to the overdue invoice for each day after the due date. The overdue charge for late payment is 0.07% of the invoiced amount of the network service for the home customer and 0.1% for the business customer for each day exceeding the due date. In the event of failure to pay for the electricity connection service, the default interest is 0.06% of the invoice amount per day. Overdue charge shall be charged from the day following the due date until the date of receipt of the invoice. The default overdue charge will be added to the next regular invoice, so the default overdue charge will be due on the next invoice amount. When a debt is incurred, the electricity seller and the network operator have the right to order the switch-off of point of consumption.
Claims for default overdue charge are governed by the Law of Obligations Act, which provides that the creditor is entitled to claim default overdue charge (default interest) from the time the obligation becomes collectible until the due performance of the obligation. The standard terms and conditions of Elektrilevi set a default overdue charge rate for each day of delay.
The debt is settled by the electricity seller. Once you have paid the debt and informed the invoicing entity that you want to start using electricity again, you will generally be able to get the electricity back the next day. If the outlet is off the line, it may take up to 8 business days to turn on. NB! Turning the power off and on is a paid service.
Accounting is a calculation of the cost of the network service. Accounting is not a payment document but is the basis for the invoice.
Electricity excise duty is established by the Alcohol, Tobacco, Fuel and Electricity Excise Duty Act and is collected by the network operator. Electricity excise duty is collected into the state budget and is used in accordance with the procedure provided for in the Environmental Charges Act - for the purpose of maintaining the state of the environment, reproducing natural resources and repairing environmental damage.
The renewable energy fee is a government-imposed fee that aims to support the production of electricity from renewable energy sources or high-efficiency co-generation mode in Estonia. The renewable energy fee will be collected by the network operators and fully paid to Elering. Elering pays support to companies that generate electricity from renewable energy sources or in high-efficiency co-generation mode.
If we haven't received the consumed quantities at the time the invoice is made, we'll use the estimated consumption data to make the invoice.
Electricity consumption is estimated based on past consumption. Read more about estimating.
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