Help and information / Prediction
If your consumption metering data is not available to us at the time of invoicing, we will use estimates to calculate the amount of electricity consumed. Predicting takes place on the third and fourth day of each month and quantities are estimated based on your past consumption.
For distance meters, we use the actual hourly data from our system for the last 12 weeks (up to an average of the same hours for up to three similar days) to estimate. In the absence of actual hourly data, we use the previous 12-month consumption and the consumption pattern assigned to the place of consumption.
If the meter is not in remote reading, we use the previous 12 months' consumption and the standard consumption graph assigned to the place of consumption to estimate the readings.
If, at the time of invoicing, we have not received the quantities actually consumed, we will invoice you on the basis of predicted consumption data. The reason for the lack of a meter reading to be read can be the failure to report the reading. For a remote meter, this may be due to a data interruption or a switching off the main fuse. Data communication failure of a remote meter does not affect meter performance or accuracy - consumption data is recorded to the meter with hourly accuracy even when data is not moving.
Data interruptions are usually caused by non-compliant or defective electrical equipment used at the point of consumption (however, the malfunction may not have a noticeable effect on the use of the equipment itself). It usually takes two to three months to restore remote reading. Depending on the complexity of the problem, recovery may take longer. When data transfer resumes, we will convert to actual consumption. We predict electricity consumption based on your past consumption. Prediction is made in accordance with Elektrilevi network contract standard terms and conditions for low voltage up to 63A clauses 6.4 and 6.5, which have been approved by the Competition Authority.
Prediction will take place on the third and fourth day of each month if by that time we have not received all metering data from the meter or you have not provided us with an example of a meter to be read. For remote meters, we use the actual hourly data (up to an average of the same hours of up to three similar days) in the system to predict hourly volume. In the absence of actual hourly data, we base our predictions on the previous 12-month consumption and the consumption pattern assigned to the place of consumption.
If the meter is not in remote reading, we use the previous 12-month consumption and the standard consumption graph assigned to the consumption location to estimate the reading.
We predict if no metering data has been received by the time the invoice is issued. Failure to receive measurement data does not usually mean a malfunction of the meter, but rather problems with the transmission of the measurement data. We are constantly monitoring the network and eliminating network interference. When data transfer resumes, we will convert to the quantities actually consumed.
If it turns out that the meter is malfunctioning, the meter will be replaced, and we will adjust the invoices.
Prediction is allowed according to the standard terms and conditions of the network contract approved by the Competition Authority.
If we have invoiced you on the basis of estimated data and the estimated reading differs significantly from the actual reading, we recommend that you inform us of the actual meter reading so that we can adjust the estimated quantities based on the reported reading.
The accuracy of forecasting can be affected by:
If the invoice is based on estimated data and the predicted reading differs significantly from the actual reading on the meter, we recommend that you inform us of the actual meter reading.
Viewing the meter reading:
The meter display automatically alternates between three readings at 15 second intervals. The GENERAL indicator shows the total kilowatt hours consumed, and then the DAY and NIGHT quantities are displayed separately.
Report a reading:
If the meter has not received the data within 15 days, the e-service automatically gives the possibility to enter readings. Once the measurement data is restored, no manual input can be made.
In addition, you can report the reading by calling the answering machine at 800 4545 (landline only) or 777 1545 by dialling 1.
NB! We need both day and night readings.
When actual measurement data is received, we adjust the estimated quantities to the actual consumption volume. This means that if the estimated quantity was higher or lower than the actual consumption, we will adjust the quantities and also recalculate the billing.
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