Occasional disturbances in the power network are inevitable. These may occur as a result of switching or power line breakdowns, as well natural occurrences, such as electrical storms. Not all damage caused by failures in the network is compensated. If your property is damaged by an event caused or controlled by the power network, then please send us an application containing a claim for compensation for damages.
Useful information
- Make sure that no other electrical appliances have been damaged.
- Make sure that the damage was not caused by lightning or a fault in your own electricity system.
- If animals suffered harm, please contact our customer service as soon as possible, as there are special rules that cover such cases.
- We will pay compensation for the cost of repairs if it is identified that we are in breach of our obligations under the network agreement.
Steps for applying for compensation for damage
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Submit an application in our e-service
For more information about how to submit an application for compensation, please call our customer service 777 1545.
Application form »
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Processing an application
After we have received your application:
- we will contact you to confirm the receipt of your application and if necessary to clarify the details of the event
- we will check if there is any connection between the case described and events in our power grid during that period
- we will send you a reply within 15 calendar days of receiving the claim for compensation for damage
Decisions are based on Elektrilevi's principles for paying compensation for damage caused (pdf) »
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Informing you about our decision
We will inform you of the result of our assessment of your claim for compensation for damage. If compensation is due, we will agree on the repairs the damaged appliance requires or on the purchase of equivalent new equipment if repair is not possible. If the damage was due to causes for which we are not liable, then we will give you an explanation and instructions on how to protect your electrical appliances in the future. More »
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Compensation for damage
If we agree to compensate you for the damage caused, our representative will ask you to submit the required documents. These are a failure detection document completed by the company that repaired or tested the appliance, or an estimate of the cost of new equipment and a repair or purchase receipt. We will transfer the compensation to your bank account within 5 days of receiving the documents.
Failure detection document form (doc) »
Documents needed for compensation to be paid (pdf) »
List of companies that repair home appliances and consumer electronics (pdf) »
If you do not agree with the decision in regard to compensation for damages, you have the right to submit an application to the special committee to review the case. The special committee on damage claims is an independent body that deals with claims in regard to compensation for damages. Besides Elektrilevi employees the committee includes experts from the Ministry of Economic Affairs and Communications, Consumer Protection Board and Tallinn University of Technology.
Preventing damage
The owner of the place of consumption has to pay for damages that we cannot avoid, such as damage caused by lightning, storms, voltage spikes or failure within the electrical system in the place of consumption. You can prevent these types of damage with special protection equipment. Preventing damage »
Property insurance
Estonian insurance companies offer protection against damage caused by electrical failure in the electricity network. When insuring your property we advise you to choose an insurance company that covers the risk of damage to electrical equipment.
Contact information for insurance companies (pdf) »
