Report a breakdown

Fault notifications


What to do if there is no power?

If there is no power, please first try to check if it is a breakdown of the external power network or of the electrical system in your home.

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Outages in the power network may be due to breakdowns or they may be due to scheduled work on the power network.


Occasional faults in the power network are inevitable. Not all damages resulting from faults can be compensated.

SMS on breakdown

It is our wish that customers should not have to notify us of breakdowns, but we should inform our customers by text message.