Line issues and why it is important to report them

A line issue is an abnormal condition or functional problem of a power line (e.g., voltage issue) or a situation that poses a threat to electricity supply, property, the environment, or life (e.g., dangerous tree, leaning electricity pole).

How can you notify us?

Be sure to include high-quality photographic evidence!

High-quality photographic evidence allows us to diagnose line issues faster and more accurately and speeds up the problem-solving process. As such, it is important to take clear photographs of the cause of the line issue.

What and how to take photos of? »

If you become aware of a line issue, please let us know by sending us a detailed description of the issue and the location, along with photographic evidence, via the dedicated online form. We are grateful for your report!

Report a power line issue

What and how to take photos of?

At least one photograph of the general view of the object in question, including a significant geographical landmark from which the orthophoto can be located.

At least one photograph should show the characteristics of the electrical installation (mast number, station name, shield designation).

The photo should be taken straight so that we can identify how oblique the object (oblique tree, mast, shield, etc.) is to the overhead line.

In the field, we recommend capturing a nearby object (building) in the photo.

One photograph should be from the general plan of the power line element, clearly distinguishing which problematic element it is (mast, shield, drawing) so that the problem is partially identifiable.

At least one photograph should be a close - up of the problematic location showing the root cause (mast damage, tree rot, loose bark, dried tree, etc.).

NB! In case of imminent danger, do not go closer than 8 meters!

How long will it take to resolve the line issue?

The speed of resolving a line issue depends on the accuracy and level of detail of the information as well as the photographic evidence provided by the customer, which will be used to put together the best initial assessment. If we need additional information about the line issue and need to further investigate the situation on the spot, it will take significantly longer to resolve the matter. Depending on the severity of the issue, we will assign the required work to a partner for immediate execution or add it to our maintenance schedule for future execution.