Interruptions know to us can be found from interruptions map and we will also notify you via SMS. If you have already received the SMS, you do not need to further notify us of the interruption.
Inform us about an interruption
If you have not received a message regarding the interruption, report the power cut by calling 1343. It is enough to report about an interruption once.
Interruptions answering machine
The answering machine has interruption information for your area
The answering machine does not have have interruption information for your area
How much does troubleshooting cost?
Troubleshooting in Elektrilevi network
However, if on arrival, it turns out that the fault is in your electrical system, the following prices apply
How does the interruption information reach Elektrilevi
The most important thing in troubleshooting is the speed at which we get the fault information. This is where the state-of-the-art technology, information systems and work processes which are getting more efficient come in to help us.
Medium voltage interruptions are thanks to smart technology already automatically known to us. The medium voltage grid is being made "visible" to us by new, remote-read electricity meters that allow us to quickly determine the extent of the interruption.
We respond quickly to mid-voltage interruptions - switches installed in the grid can often isolate a broken line segment from the rest of the network and only then deal with the troubleshoot. This means that we can restore power for the rest of our consumers faster.
We find out about low voltage interruptions through customer calls
The low-voltage network is not yet automated, so we only know about low-voltage failures through customer calls. Because it is not possible to quickly determine the extent of a interruption in the event of a low voltage fault, it is sometimes necessary to scan numerous line kilometres for the sole location of the interruption, which may take several hours from the time of the fault message to recovery of the power. It is also more difficult to predict the exact time of elimination of a fault in the case of low voltage outages.