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Main page /Outages /Report interruption

Interruption information

Interruptions know to us can be found from interruptions map and we will also notify you via SMS. If you have already received the SMS, you do not need to further notify us of the interruption.

Inform us about an interruption

If you have not received a message regarding the interruption, report the power cut by calling 1343. It is enough to report about an interruption once.

  • When you call to the failure phone, you will first hear from the answering machine about the interruptions known to us.
  • If the answering machine message does not respond to an interruption in your area, please remain on the line and you will be connected to customer service.
    •
    Inform us
    Call 1343
    1 h 2 h 3 h 4 h 5 h 83 % OF THE INTERRUPTIONS WILL BE FIXED WITHIN 2 HOURS

    Interruptions answering machine

    The answering machine has interruption information for your area

  • The breakdown is being fixed, no interruption reporting is required
    •

    The answering machine does not have have interruption information for your area

  • Wait until you are connected to a customer service representative.
  • Tell the exact address or location information. Describe what is problem is it for example a tree on the power line.
  • We will record the interruption and let you know when the breakdown is expected to be resolved.
    •  Learn more about how interruption information reaches us

    How much does troubleshooting cost?

    Troubleshooting in Elektrilevi network

    FREE

    However, if on arrival, it turns out that the fault is in your electrical system, the following prices apply

    Call

    29.90 €

    Repair works up to 30 minutes

    62.40 €

    Every following 30 minutes

    35 €

    How does the interruption information reach Elektrilevi

    The most important thing in troubleshooting is the speed at which we get the fault information. This is where the state-of-the-art technology, information systems and work processes which are getting more efficient come in to help us.

    Medium voltage interruptions are thanks to smart technology already automatically known to us. The medium voltage grid is being made "visible" to us by new, remote-read electricity meters that allow us to quickly determine the extent of the interruption.

    We respond quickly to mid-voltage interruptions - switches installed in the grid can often isolate a broken line segment from the rest of the network and only then deal with the troubleshoot. This means that we can restore power for the rest of our consumers faster.

    We find out about low voltage interruptions through customer calls

    The low-voltage network is not yet automated, so we only know about low-voltage failures through customer calls. Because it is not possible to quickly determine the extent of a interruption in the event of a low voltage fault, it is sometimes necessary to scan numerous line kilometres for the sole location of the interruption, which may take several hours from the time of the fault message to recovery of the power. It is also more difficult to predict the exact time of elimination of a fault in the case of low voltage outages.