Actions during interruption
Occasionally, both failures and scheduled power outages occur in the power grid. During scheduled interruptions, turn off and unplug all sensitive electronic equipment. The exception is security devices, which are usually equipped with a battery and should work even during power cut.
Report a power failure in the MARU application at maru.elektrilevi.ee or call 1343.
In the event of an electrical accident, call 112 immediately
We notify you of failures known to us through the MARU application and by SMS. We will also include information about the approximate time it takes to eliminate the failure. If you have already received an SMS or MARU notification, you do not need to notify us of the failure. More information about interruptions is available on the map of interruptions.
What to do in case of power cut?
Determine the extent of the power cut
Check if the electricity is gone from just one light or the whole house.
See if you have received a failure message from Elektrilevi in the MARU application and/or by SMS to your phone.
We will send you a message within 10-15 minutes after becoming aware of the interruption.
Check that the electricity meter is working and that the fuses are on
Make sure the meter display is working and all fuses are on.
NB!
If there is smoke or an unusual smell coming from the electrical cord, plug or switch, turn off the electricity in the whole house. Under no circumstances should burning electrical wires be extinguished with water.
In the event of an electrical accident, you should always call 112, regardless of the victim's situation. The health of a person who got an electric shock can deteriorate rapidly and may change for up to 24 hours. Remember that a person in the circuit must not be touched. The victim is energized as long as he/she is connected to the circuit. Turn off the electricity.
Fallen power cords can be life-threatening and should never be approached or touched. Also, no trees or branches falling on the line should be touched - the trunk and branches always contain certain amount of water, which makes them very conductive. Touching them can lead to sad consequences. Report broken telephone lines to us via our interruptions phone number.
What to do when a storm is coming?
During storms, there is an increased risk of a power cut as strong winds breaks the trees and wires. This in turn can cause power cuts.
Frequently Asked Questions
Mida teha, kui elekter läheb ära?
Check if the electricity is gone from just one light or the whole house.
When the electricity is gone, determine the extent of the power cut - did the electricity disappear from just one light, one room, one apartment or the whole house?
We send messages within 10-15 minutes of finding out about a failure. In the event of a power network failure, we will send you a notification to the MARU application and/or an SMS within 10-15 minutes of becoming aware of the failure. We will also include information about the approximate time it takes to eliminate the failure.
Find the MARU application here »
The failure SMS service is automatic for household customers and does not need to be ordered separately. If the SMS messages do not reach you for some reason, check your contact details here».If you wish, you can order the SMS service to the telephone number of a friend or family member. Order the free service here».
Make sure the meter display is working and all fuses are on.
Occasionally, the meter may have been turned off for some reason, or some appliance or light has turned off the fuse. To check the electricity meter, check that the meter display is working and that all fuses are on.
Advice before storm
See the flood areas
Flood area charts can help you see if your home is at risk of being left without electricity in the event of a flood. The maps are based on the Land Board's basic data on Tallinn, Pärnu and Kuressaare.
What can I do if Elektrilevi's network is in working order but my home is still without electricity?
If Elektrilevi network is in working order, the cause of the failure may be the electrical system of your apartment or house. In the event of such a failure, check the circuit breakers, the meter and the main fuse and have the fault repaired by an electrical contractor. In the event of a failure in the electrical system of the apartment building, inform the house administrator who will order the electrical work. If removal of seals or tensioning of the external power line is necessary during the execution of the works, this work must be ordered from Elektrilevi. If you wish, you can also order the repair of the entire electrical system of the house as a paid service from us.
Remember that in the event of a power failure at home, safety is the most important thing.
Where is the boundary between the electrical system of my house and the external grid?
The boundary between the internal and external network is determined by the location of the connection point. Elektrilevi is responsible for rectifying faults from your connection point to the external power grid. If the fault is in the electrical system of your house, you must order the fault repair work yourself from an electric company or a paid service from us.
When constructing network connections, the connection point is usually located on the border of the site, but the connection point can also be located on the wall of the building, on the electrical switchboard on the street or on the mast of the overhead line. The exact location of the connection point can be found in your network contract.
How do I know if the meter is on?
The meter is located on the electrical switchboard. If the connection point is located in the outdoor switchboard, the meter and main fuse must also be checked from there. The most common meters have a screen with electronic numbers. If the meter screen is blank and the numbers are not visible, check that the main fuse is on. If the screen shows numbers, try turning the meter on from the button.
The flashing box on the left side of the remote-readable meter´s screen indicates that it is off. To turn the meter on:
What is the main fuse and who can turn it on?
If the numbers are not visible on meter and turning it on does not work, check the main fuse. The main fuse can be recognized by its sealed cover and its on-off button is outside the cover. The main fuse can be turned on again by yourself. Important to know! Switching off the main fuse is most often caused by a short circuit or overload at the point of consumption and is not due to planned outages or malfunctions in the external network. You can switch the fuse on again or you can order a fuse replacement from a company offering electricity works.
If the main fuse is fine and the meter is still "dark", you have done everything possible to check your electrical system and need the help of a professional electrician. To restore electricity, contact an electrical company that will determine the cause of the malfunction and find a solution.
How to check circuit breakers?
The purpose of circuit breakers and fuses is to protect the location of consumption from overload or short circuit in the electrical system. In the event of an overload or short circuit at the location of consumption, the circuit breaker or fuse will automatically shut off, and so will the electricity.
If the circuit breakers are off, you can turn them back on by yourself or have a fuse checked by a qualified electrician.
When opening the door of the electrical panel, do not touch its contents immediately! The most important thing is to ensure safety.
- the knob is in "down" position, i.e. in "0" or „off", then the protection is off.
- the knob is in "up" position, i.e. in the "1" or „on", the protection is switched on.
How to check fuses in apartement building?
Open the switchboard, which is usually located in the stairwell but may also be in the apartment. The fuse box contains the fuses for the apartment. There are two types of these - group fuses, which are either circuit breakers or fusible fuses or main fuses or main circuit breakers.
If the fuse is burned or the metal nozzle (so-called control plug) is not visible, the fuse is broken. The picture shows what the fuse looks like and how does a burned fuse look like.
It is recommended that you obtain some fusible elements (fuses) from an electrical supply store and have some of them in ready working order so that you can quickly replace a burnt-out fuse if necessary. Even if the replaced fuse burns out, it is a short circuit in the electrical system you own. In this case, a qualified electrician must be called in to determine the cause of the malfunction.
The group fuse can be one or more circuit breakers. If the circuit breaker is off (lever in „OFF" position), try turning it on first. If the switch is in an uncertain intermediate position, first move the lever to the "OFF" position and then try to turn the switch on again. The position may also be marked with "I" (on) and "0" (off). If the protection switches off again, an electrician must be called in.
The main fuse can be either a fuse or a circuit breaker. You can control the main fuse just as you do with group fuses. Check that the fuse is in working order or the switch is on and act exactly as in the case of group fuses.
Removal of the seal is required for the work of the main fuse, and that must be ordered from Elektrilevi.
The manager or owner can check if the group fuses and the main fuse in the apartment's main panel are in working order.
If the fuses have tripped or if there is a visual failure at the connection point, the house manager will order repairs from an electrical contractor. In case of seals it is necessary to order them from Elektrilevi.
How to check fuses in private house?
There are group fuses on the main panel, which are either circuit breakers or fuses. In some cases, the same switchboard combines both group protectors and head protection.
If the fuse is burned or the metal nozzle (so-called control plug) is not visible, the fuse is broken. The picture shows what the fuse looks like and how does a burned fuse look like.
It is recommended that you obtain some fusible elements (fuses) from an electrical supply store and have some of them in ready working order so that you can quickly replace a burnt out fuse if necessary. Even if the replaced fuse burns out, it is a short circuit in the electrical system you own. In this case, a qualified electrician must be called in to determine the cause of the malfunction.
The group fuse can be one or more circuit breakers. If the fuse is off (lever in „OFF" position), try turning it on first. If the switch is in an uncertain intermediate position, first move the lever to the "OFF" position and then try to turn the switch on again. The position may also be marked with "I" (on) and "0" (off). If the protection switches off again, an electrician must be called in.
The main fuse is often located in the connection switchboard outside the house, but can also be located on the same panel as the group fuse. The main fuse can also be either a fuse or a circuit breaker.
If the main fuse does not turn on or the fuse cannot be replaced, follow the same procedure as for group fuses.
Removal of the seal is required for the work of the main fuse, and that must be ordered from Elektrilevi.
If the main panel of the house is all right, one can suspect a malfunction of the external distribution network and call Elektrilevi on 1343.
