What should I do if there is no power?

Before you investigate why there is no power, make sure you and your family are safe. More about safety »

Check if a light bulb has burned out or if you have forgotten to turn on the light. Check other rooms and find out if the whole apartment or house is without power.

NB! If any of your electrical devices (cables, plugs, switches) are giving off smoke or an unusual smell and you cannot switch off the broken device or unplug its power cable without exposing yourself to danger, call 112 immediately and ask for the rescue service.

Try to recall if you have received a planned outage message from us. Also, check your mobile phone – it is possible that we already know about the breakdown and have sent you a text message.

Check your electricity meter and make sure it works and all the fuses are switched on.

If the whole house is without power and you have not received a message about a planned outage or a breakdown and your fuses are switched on, but the meter screen still does not work – only then call our fault notification line 1343 (24h, free of charge).

  • How do I check the fuses?

    The fuses (circuit breakers) are located in the fuse box. When you open the door of the fuse box, do not touch its contents before you have ensured safety.

    The purpose of fuses and circuit breakers is to cut off the electricity in the event of an overload or short circuit at the place of consumption. This ensures safety for the buildings and people. If the main fuse turns off, it also means that there has been a fault or overload at your place of consumption.

    If the circuit breakers have turned off, you may turn them on yourself. If you feel that you cannot check the system yourself, arrange for a competent electrician to visit (the service is subject to a fee).

Reminder when calling the fault notification line 1343

What you should report:

  • the exact address of the breakdown point or
  • the exact location of the breakdown point. For example, when reporting that a tree has fallen on an overhead line or a broken power line, try to give as clear a description of its location as you can (e.g. "a tree has fallen on the line along the Tallinn–Tartu road X km before/after Y"); the name or number of the substation can also be very useful if you can give it; and
  • a brief description of the breakdown, such as "no power in the house", "a tree on a line", "a cable on the ground", etc.

Information about reported breakdowns in the main grid can be found on the map of outages.

Help and information

  • Have you received a message warning you about a planned outage by email or telephone?

  • Have you received a text message about a breakdown in the power grid within 15 minutes of the outage starting?

  • Is your remotely read meter switched on?

  • Where does the electricity network in my house end?

  • If the main fuse turns off, will Elektrilevi turn it on or replace it free of charge?

  • What should I do if there is a breakdown in the internal electricity network?

Kasulikud viited

How to check fuses in an apartment building »
How to check fuses in a detached house»
Descriptions of the most common connection points with drawings (pdf) »