A network contract

Why is a network contract needed?

You need a network contract so you can consume electricity on a daily basis. Under a signed contract, we supply electricity to the consumption point. In a network contract, we agree on the conditions for the electricity supply, the price package of the network service and contact details for providing information like notifications about scheduled outages.

A network contract has to be signed when you buy an apartment or a house and it has to be terminated when you sell your apartment or house. When you move in, the previous consumer at that address has to terminate their contract and you have to sign a new network contract.

• Signing a network contract

  Signing a network contract is very easy and you can do it in our e-service. If the previous owner has applied to terminate their network contract, you should sign a new network contract within 30 days of the application of the previous owner in order not to disrupt the power supply.

  If no new contract is signed by the end of this time, we will discontinue the supply of electricity to your consumption point and there will then be a fee for reactivating the connection again.

  By law, you may withdraw from a network contract within 14 days of signing if you are a private individual who has signed the contract electronically or outside the network operator's business premises. To exercise the right of withdrawal, you need only send your withdrawal notice before the end of the deadline for withdrawal.

  You can conclude the network contract in our e-service.
  Conclude the network contract »

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• Terminating a network contract

  A network contract can easily be terminated in our e-service. You can terminate a contract at any time by providing at least 30 days' notice.

  The reason for termination may be the sale of the home or a change of consumer.

  Your network contract will terminate:

  • When a new consumer takes over the place of consumption and a network contract is concluded with the new consumer. If the new consumer fails to conclude a network contract with us within 30 days after submission of your application to terminate, your contract will be terminated and we will turn off the power at the place of consumption.
  • When the place of consumption has no new consumer. The network contract is terminated and the power at the place of consumption is turned off:
    - after 30 days have passed. Turning the power off is a free service for you.
    - before 30 days have passed. You will have to pay for the service yourself.

  Where we have shut the power off, turning it back on is always a paid service.

  Restoration of a network connection is only a paid service where the network contract has ended and changes in the electricity network were implemented while the place of consumption had no network contract. Learn more »

  Meter readings when the contract expires:

  • You need not send or agree on the readings if you have a remotely read meter. The readings will be taken automatically.
  • If you do not have remote reading, enter the readings at the time of the ownership change through the e-service when terminating the network contract.

  When a network contract is terminated, the electricity contract for the consumption point is always terminated as well. It is not necessary to terminate the electricity contract separately. We would still like to remind you that the termination of an electricity contract by a business customer can result in an extra fee being charged for premature termination.

  You can terminate the network contract in our e-service.
  Terminate the network contract »

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• Price packages

  When signing a network contract, you have to select a price package.

  We have the following price packages for places of consumption with network connections of up to 63 A (detached houses, summer houses, smaller business buildings, apartments):

  Network 1 (Võrk 1) and Network 2 (Võrk 2) packages are suitable for customers with lower consumption levels:

  • Network 1 (Võrk 1) is suitable for customers who mainly use electricity on weekdays and during the daytime;
  • Network 2 (Võrk 2) is suitable for customers who use about half of their electricity at night or during weekends.

  Network 2 with a monthly fee (Võrk 2 kuutasuga) is a suitable package for customers with medium consumption levels.

  Network 3 (Võrk 3) and Network 4 (Võrk 4) packages are suitable for customers with higher consumption levels:

  • Network 3 (Võrk 3) is suitable for customers who mainly use electricity on weekdays and during the daytime;
  • Network 4 (Võrk 4) is suitable for customers who use about half of their electricity at night or during weekends.
  • The base rate ("electricity transmission" on your bill) applies 24 hrs every day of the week.
  • The day rate ("electricity transmission: day" on your bill) applies from Monday to Friday 8:00–24:00 in summer and 7:00–23:00 in winter.
  • The night rate ("electricity transmission: night" on your bill) applies from Monday to Friday 24:00–8:00 in summer, 23:00–7:00 in winter and all day on Saturdays and Sundays.

  Normal weekday rates apply on national holidays that fall on a weekday (Monday to Friday).

  

  
  

  The consumption volume presented in the Figure is approximate, presuming that day and night consumption is equal.

  Example: In a detached house with a 25 A main fuse, the best package is:

  • Network 1 (Võrk 1) or Network 2 (Võrk 2), if the annual consumption is up to 3,900 kWh;
  • Network 2 with a monthly fee (Võrk 2 kuutasuga), if the annual consumption is 3,900–9,700 kWh;
  • Network 3 (Võrk 3) or Network 4 (Võrk 4), if the annual consumption is over 9,700 kWh.

  As for detached houses, the best package can be chosen for apartments on the basis of annual consumption:

  • Network 1 (Võrk 1) or "Network 2 (Võrk 2), if the annual consumption is up to 1,600 kWh;
  • Network 2 with a monthly fee (Võrk 2 kuutasuga), if the annual consumption is 1,600–2,900 kWh;
  • Network 3 (Võrk 3) or "Network 4 (Võrk 4), if the annual consumption is over 2,900 kWh.

  Read more about price packages for connections over 63A here »

  You can select the price package when concluding the contract.
  Conclude the network contract »

  Additional information about network packages is available here »

  If your consumption patterns change, we recommend you check the suitability of your network package in our e-service.

  See also the Full price list for price packages and network services »

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