At the moment, Elektrilevi's customer service line is more busy than usual. We apologize for the inconvenience! You can find quick answers to common questions in the topics below.

When moving to a new home, it is necessary to enter into a network contract. Enter into a network contract »
In order to alleviate the increase in energy prices, the state is reimbursing 50% of the cost of network services. Read more »
We will introduce more flexible multi-tariff network packages and change the network fee from 1 March 2022. Read more »

Dear customers!

At the moment, Elektrilevi's customer service line is more busy than usual. We apologize for the inconvenience.

The MARU application makes the exchange of information very easy

● Report a power outage
● Report a hazardous situation
● Receive failure elimination information
● Activate failure notification alerts

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My network contracts

Sign or terminate the contract, change the price package

View network contracts

My consumption history

Analyse your consumption

View consumption history

My subscriptions

Follow your subscription route, submit a new application

View subscriptions at work

My data

Edit your information or subscribe to notifications

View contact information

Current situation of the network

Check the power supply in your area and see the recommendations in the event of a power failure.

See the map See the recommendations

Elektrilevi

Elektrilevi is the largest network operator in Estonia, bringing electricity to almost every home and business. We aim to offer our customers and society a high-quality experience by effectively developing and managing large networks. Our efforts help to make the network service more reliable.

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News

We kindly ask visitors to the branches to follow simple rules to care about themselves and others:

  • Please do not visit the branches if you have signs of illness.
  • Visit the branches alone, if possible.
  • Think through beforehand your needs, so that the process on location will run more smoothly.
  • Please keep at a distance of at least 2m from other people.
  • Please disinfect your hands BEFORE and AFTER contact. Disinfectant is available by the door or ask the service agent about its location.
  • We recommend using as first preference digital channels, when communicating with us.
  • Contacts

    On working days from 8 am to 6 pm our customers are assisted by our advisory centre tel. 777 1545 or info@elektrilevi.ee.

    Business customers can contact us on business days during 9.00-17.00 by calling 777 1747 or sending an e-mail to ariklient@elektrilevi.ee.
    You can report electricity interruptions by calling 1343. Procedures are also still possible to do via self-service.

    Elektrilevi eliminated 65% of storm-related power outages within two hours

    25.01.2022

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    The number of producers joining the electricity grid has increased fivefold

    13.01.2022

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    In 2021, Elektrilevi constructed a 1,000 kilometers of weatherproof electricity network

    13.01.2022

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    Only those consuming themselves can connect as electricity producers in Hiiumaa

    03.01.2022

    Continue reading »

    All news