When will I learn about a planned power outage?

As a rule, we inform all affected customers of planned power outages 5 days in advance, and send a reminder 2 days before the outage.

I work and the children are learning at home, how can we manage without electricity?

If you are using a notebook computer, we recommend to charge the battery early before the time of the outage, and use mobile Internet as an alternative Internet connection. If your work obligations or school work of the children need to be performed or sent at a certain time, please communicate in advance with the employer or school to come to a reasonable agreement.

Can the time of the power outage be moved to the evening?

Sadly not all work on the power network can be drawn together into the scarce bright hours of the evenings. Safety is most important during electrical work, and working during limited lighting conditions would considerably magnify the risk of danger. We perform as few planned power outages as possible, and assure you that our electricians and network managers are doing everything to keep the outage duration to a minimum.

How do you avoid the possible spread of the virus during this work?

Close contact with customers or other uninvolved people is largely not necessary during work on the power network. Our employees and those of our partners have been instructed to avoid close contact and stop working if necessary. The work is only performed by healthy people without any symptoms of illness.

We are intensively following the state of emergency caused by the spread of coronavirus, and are ready to make readjustments if the current circumstances change.

Let's look after each other and stay healthy!