Readings information and help

• Should I submit my readings?

  You only have to submit readings if you do not have a remotely read meter at your place of consumption.

  You can see in the e-service whether or not your place of consumption has been transferred to remote reading. If your meter is remotely read, you cannot enter or send readings in the e-service, and it will tell you that your meter is remotely read if you try to enter them.

• When should I submit readings?

  If your place of consumption has not been transferred to remote reading, we expect your meter readings in the last three days of the month or by the third day of the following month. So you can submit your March reading in the e-service between 29 March and 3 April. For the months when you do not submit us your meter readings, we estimate your power consumption by looking at your consumption history and the standard consumption schedule.

  If you want to submit your reading only once a year, we recommend you choose flexible submission of readings.

• Estimating electricity consumption

  We estimate electricity consumption based on your average consumption and the standard consumption schedule for your place of consumption.

  Standard consumption schedules

  We assign standard consumption schedules for places of consumption to match the electricity consumption of the previous twelve months and the type of place of consumption.

  The consumption schedule for conventional consumption is for houses where the yearly consumption is below 4000 kWh, and for apartment buildings with more than twelve apartments that use district heating.

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  The seasonal consumption schedule is used for houses where the yearly consumption is between 4000 and 10,000 kWh, and in apartment buildings with less than twelve apartments that do not use central heating.

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  The standard electric heating consumption schedule is used for customers whose yearly consumption exceeds 10,000 kWh or for those who have notified us that they use electric heating.

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  Summer consumption schedules are for summer houses or for customers who have notified us that they mostly use electricity in summer. This schedule cannot be used for apartments.

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  The standard consumer schedule for business customers is for places of consumption belonging to business customers with a main fuse rating of less than 63 A or with a distribution network connection, such as street lighting, utility rooms, basements or general lightning in apartment buildings.

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  General lighting in apartment buildings is for points of consumption in apartment buildings other than apartments, such as the supply for utility rooms, basements, or general lighting.

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  The street lighting schedule is for places of consumption classed as street lighting.

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• Where should I submit readings?

  Choose the most convenient way to submit readings:

  E-service
  The e-service is the most secure and fastest way to submit meter readings. As soon as you have submitted a reading, you will receive confirmation that the reading was received and whether it was correct.

  Submitting readings by calling 800 4545

  The meter readings line 800 4545 is an automated call answering system that can only be accessed from a landline telephone. When you call the meter readings line you will hear the following message: "Tere, helistasite näiduteatamise telefonile 800 4545. Peale helisignaali teatage 40 sekundi jooksul oma lepingu number, aadress ning päevase ja öise elektriarvesti näit." (Hello, you have called the meter readings line 800 4545. After the beep, please give your contract number, address, and day and night readings within 40 seconds.)

  Shortly after this message you will hear a short beep. You should then give:

  • your network contract number, which you can find on your bill,
  • the address of the place of consumption,
  • the meter reading or readings.

  
  

  Your message will be saved after you hang up the phone. There is no charge for calling the meter readings line.

• What if I do not submit my reading on time?

  If you do not have a remotely read meter at your place of consumption and submit your readings late, we will estimate electricity consumption based on your average electricity consumption. If you submit your actual figures in the next reading submission period – then we will adjust your consumption data accordingly.

• How can I submit readings in the e-service if the contract is not in my name?

  You can submit readings in the e-service even if the contract has not been signed by you. The holder of the contract can authorise you to log into the e-service. Authorisations can be made for managing all contracts or groups of consumption points or for organising billing.

  The easiest way to make authorisations is to use the e-service. More about authorisations »

  Please note. Only customers with contracts can make authorisations and the authorised person must be registered as a customer in the e-service. You can join the e-service and register using your ID card, mobile ID or internet bank.

• How can a company submit readings in the e-service?

  A company that has not used our e-service before must contact us, after which we can register a representative of the company as a user of the e-service. A company can be represented by a management board member who has been entered in the commercial register, or by anybody authorized to represent the company under a power of attorney.

  After becoming a user, a company representative can authorise others to use the e-service. More about authorisations »

• Why are my readings being estimated?

  Your readings are being estimated because we did not receive your actual meter reading by the time for issuing your invoice. We estimate your power consumption based on your consumption history.

  Readings may be absent for several reasons: you failed to send us the reading, there was a communication failure from the remote meter or the main fuse switched off. In the case of a communication failure with the remote meter, consumption data per hour is stored in the meter. Such a failure does not affect the operation of the meter or the accuracy of the measurements. When communication is restored we will perform a reassessment based on the actual volumes of consumed power.