A network contract is needed to supply electricity to the point of consumption on a daily basis. In the network agreement, we specify the conditions of power supply to your point of sale, the price of the network service and the contact details for the transmission of information, for example, when sending a notice of planned outages.
The network contract must be signed when you buy an apartment or house and terminated when you sell the apartment or house. For example, in case of moving, the existing consumer will have to terminate their existing contract and the new consumer will have to enter into a new network contract.
If the power is turned off at the point of consumption, you will have to pay for activation in upon entrering into the network contract Learn more about the activation fee »
The network contract is free of charge. See more information on network contract conclusion page »
The choice of price package depends on the type of place of consumption (e.g. apartment; private house) and the size of consumption. The choice of package also depends on whether the consumption is higher during the day or at night and on weekends.
The easiest way is to check the suitability of the price package with the price package calculator located in the self-service in the network contract data.
If you are dealing with a completely new place of consumption (new house or apartment) and you are immediately consuming electricity, then we recommend to choose the "Network 2 with monthly fee" package. If you are not going to use straight away electricity at the place of consumption or you do it at a minimum, then we recommend choosing the "Network 2" package.
Network contract price packages can be found HERE.
A new customer can conveniently conclude a network contract in our self-service at any time.
If the customer at the place of consumption changes, the previous customer has to submit an application for termination of their network contract.
If a new network contract is concluded within 30 days of the previous owner's application for termination of their contract, electricity is not disconnected.
If the electricity at the place of consumption has been disconnected, a fee for reconnection must be paid.
The network contract does not have to be concluded in the name of the owner of the place of consumption, it can also be concluded by the person consuming electricity at the place of consumption.
A customer who has concluded a network contract has the right to order a wide variety of services, such as sealing and removal of seals, main fuse upgrade, relocation of a connection point, and many others.
The contract can be withdrawn within 14 days by a private individual who has entered into the contract via communications means or outside the business premises of the network operator. It is enough to send us a notice to exercise your right of withdrawal.
To terminate your network contract, submit a network contract termination application. The most convenient way to do this is through the self-service. You have the right to terminate this agreement at any time with at least a 30 days' notice.
We will notify you by email or SMS of the date of termination of the contract.
The contract must be terminated when the dwelling is sold, or the consumer has changed. Termination of the network contract depends on whether or not a new consumer arrives at the point of consumption following the termination of your contract:
- 30 days after the submission of the application. Turning off the electricity is free for you.
- less than 30 days after the submission of the application. In this case, you will have to pay for switching off the electricity.
If the power supply is closed by us, subsequent switching on of electricity is always subject to a charge. Learn more about the activation fee »
With the termination of the network contract, the electricity contract for the place of consumption always ends. There is no need to terminate the electricity contract separately. For customers, additional charges for early termination of their electricity contract may incur.
Until the end of the contract, network charges, such as monthly fees and used kWh fees, may apply.
We will provide you with the final invoice for your network contract the month after your contract terminates. The contract shall expire at the latest 30 days after the submission of the termination application.
If there was no consumption at the place of consumption but you used a flat-rate (e.g. monthly fee) package for the billing, then the invoice reflects the fixed rate.
Please check our self-service for current pricing information.
You can change your network package once a month and doing so is currently free of charge. The new package will start to apply from the first day of the following month. You can conveniently change your network package in our self-service.
The choice of price package depends on your consumption habits. The easiest way to compare network packages and find the one that works best for you is with a network package calculator located at our self-service.
As a new customer, you will be able to access the calculator when you start signing a contract.
Packages Võrk 5, Võimsus Aeg VMA5, Keskpingel liinil Aeg VKL5, Keskpingel alajaamas Aeg VKA5: