Information and help on authorisations

• Why might I need an authorisation?

  If you would like someone else, like a family member, a tenant or a company employee, to manage your electricity sales contracts, submit readings and manage your billing, you must issue letters of authorisation.

• What levels of authorisation are possible?

  You can issue authorisations of different levels.

  Full authorisation gives the authorised person the right to:

  • represent you in anything related to Elektrilevi OÜ and Eesti Energia AS through any channels, including the e-service;
  • sign, change and terminate electricity sales and network service contracts;
  • give consent about receiving offers from Eesti Energia; participate in surveys; request information from Elering about places of consumption and about the network service and electricity sales contracts and electricity consumption data for these places; submit meter readings; view and pay bills; receive information and do anything else related to electricity sales and network service contracts.

  
  

  Restricted authorisation gives the authorised person the right to:

  • manage the contracts and billing associated with contracts with particular reference numbers or
  • manage only billing.

• How can I issue an authorisation?

  You can authorise somebody to manage all of your contracts, one place of consumption, or several places of consumption.

  Please note that you can only authorise a person who is already registered as a customer of ours. It is possible to register as a customer in our e-service.

  You can also send your letter of authorisation by email or by post, filling in the letter of authorisation form, signing it and sending it to us.

  Volikiri kodukliendile (doc)Authorisation letter for residential customers (doc) »
  Authorisation letter for business customers (doc) »

• How can companies use the Elektrilevi e-service?

  Companies that have not used our e-service before should first of all send us an application so that we can register the company as an e-service user.

  A company can be represented by a member of the management board indicated in the Commercial Register or by anybody acting with a letter of authorisation.

  The letter of authorisation confirming the right to represent the company should be signed digitally and sent to info@elektrilevi.ee or signed on paper and sent to Elektrilevi OÜ, Kadaka tee 63, 12915.

  After becoming an e-service user, the representative of the company or institution will be able to authorise other people to manage operations in our e-service.